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Apply at: 

https://mediboost.freshteam.com/jobs/vIERYO6xNC4s/digital-marketing-client-success-manager

We are an Australian global company hiring Digital Account Manager in Islamabad, Pakistan. 

If you are a rainmaker with the ability to apply your advanced EQ and IQ skills in a fast-paced, deadline-driven environment and you have supersonic speed closing leads, then we want to talk to you. 

COMPENSATION & BENEFITS: 

> Twice a month salary payment.

> 100% remote.

> Performance Bonus.

> Professional development & growth opportunities – we invest in our people.

> Full-Time Position.

> Working hours are 12pm to 8pm Australia time.

What we require:

> A minimum of 2 years experience in solution selling and account management in a digital marketing agency.

> A results driven mindset and ability to achieve a high client retention rate.

> A good knowledge of digital advertising fundamentals (SEO, Google Adwords and Facebook Ads), with a keen interest in learning more. 

> Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden.

> In Depth understanding of client needs, and able to identify opportunities for the client where the company can provide additional value added services.

> Drive customer satisfaction and retention through robust and effective engagement keeping them abreast of latest and new developments in the digital space.

> Proactively manage the clients health of their marketing strategies and problem solve effectively.

> Exceptional interpersonal, verbal, and written Communication skills in English. This is a must.

> Driven, competitive and confident with coaching others and setting expectations.

> Strong attention to detail, time management, and organizational skills.

> Ability to multitask and prioritize under ever changing needs and schedules across multiple clients.

> Proven project management skills with emphasis on quality control.

> Self-starter -- you are comfortable working 100% remotely, managing your schedule and meeting deadlines without direct supervision. 

> Coachable -- you are excited to participate in ongoing training and constantly push yourself to get better and better.

> Team player -- you are able to collaborate with multiple teams, ask for help when needed, and complete tasks as required.

> Relational -- you get excited at the prospect of building long term relationships with clients and coaching them towards success.

> Proactive -- you strive to get ahead of a problem or start a conversation, instead of waiting for it to become a full blown fire.

> Data driven - you are able to use data to diagnose client problems and deliver accurate solutions.

> Remote working software experience preferred, including Monday, Slack, Zoom.

What You Will Do:

> Managing a book of clients/accounts serving as their primary point of contact via video, call email and text.

> Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting and coaching.

> Present campaign performance to clients and address any questions.

> Clearly articulating campaign data and statistics to clients.

> You will collaborate with our delivery team to executive strategies and ensure campaign meets the client’s expectation and goals.

> Proactively coming up with ideas on how to improve client experience, results and retention.

> Managing the entire client life-cycle, including onboarding new clients, frequent check-ins and off-boarding calls.

> Seek opportunities to upsell services where value can be added.

> Collecting client feedback and passing it along to the team to drive constant improvement.