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Customer Service Centre Officer - Optimum Advisory

Customer Support & Services, Office Management, Business Support, Business Development
Competencies & Skills Required:
Agility, Communication, Interpersonal, Negotiation
Gender Required:
Job Workplace:
On-site (Office-based)
Job Type:
Career Level:
Experienced, Middle
Education Required:
Master's Degree
Experience Required (Years):
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Job Description: 

Overseeing all customer service policies, procedures and activities to meet business objectives.

Improving the customer experience and fostering growth.

Taking ownership of customer issues and ensuring resolution.

Coordinating with Line Manager to align customer service strategies with overall corporate objectives.

Developing and implementing service procedures, policies, and standards.

Protecting the organization’s reputation and customer relationships.

Recruiting, mentoring and developing customer service agents.

Applying best practices for areas of improvement.

Managing resources and budget to meet qualitative and quantitative targets.

Maintaining an organized workflow.

Supporting marketing initiatives and suggesting cost-effective solutions.

Performing any other task assigned by the Line Manager.