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Business Development Representative - Centrical
Marketing, Business Support, Relationship Management, Business Development
Competencies & Skills Required:
Communication, Influencing, MS Office, Negotiation, Problem Solving
United States (US)
Gender Required:
Job Workplace:
On-site (Office-based), Remote (Home-based), Hybrid
Job Type:
Career Level:
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Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Centrical puts the employee at the center of business success. With Centrical, employees succeed and grow, and businesses perform their best.


Founded in 2014, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. At Centrical, our people are driven by innovation and passionate about unlocking employee potential.


Through a culture that’s encouraging, collaborative, and inclusive, we provide daily opportunities to excel. Centrical operates globally with offices in New York, Israel and Manchester.


Business Development Representative:

As a Business Development Representative at Centrical, you will play a key role in fueling our growth and increasing our revenue. Your skill in building strong relationships with potential customers through clear communication will be crucial.


We are seeking a motivated, goal-focused person who excels in a collaborative team setting. Your prior experience in contact center operations will be a significant advantage in understanding and meeting the specific needs of our prospective clients.


Key Responsibilities:

  • Lead the effort in identifying, researching, and vetting potential large enterprise clients using a targeted account strategy.
  • Plan and implement inbound and outbound prospecting campaigns with careful attention to detail and strategy.
  • Build and cultivate a robust pipeline of qualified leads through active outreach, including cold calls, emails, and other effective channels.
  • Conduct insightful qualification calls to understand client needs, offering bespoke solutions and clearly articulating the benefits of our SaaS products.
  • Work closely with the sales team to transform qualified leads into substantial opportunities, playing a vital role from start to finish.
  • Address inbound enquiries from large enterprises swiftly and professionally, showcasing in-depth product knowledge and addressing concerns skillfully.
  • Handle the scheduling and coordination of meetings between potential clients and Sales Directors, ensuring smooth communication and interactions.
  • Keep accurate and detailed records of all communications and transactions within the Salesforce platform, guaranteeing prompt follow-ups and updates.



  • Prior expertise in roles focused on outbound and inbound lead generation or sales.
  • Superior communication and interpersonal abilities, essential for forging strong relationships and facilitating effective collaborations.
  • Adept at understanding and articulating concepts related to change management and digital transformation.
  • A self-driven approach with a determined ambition to surpass targets and fulfil objectives.
  • Organised and meticulous, with the capacity to manage multiple tasks and projects concurrently without compromising on quality.
  • A Bachelor's degree in business, marketing, or a related field is desirable.
  • Hands-on experience with Sales Development tools including but not limited to ZoomInfo, Outreach, Chillipiper, and
  • Proficiency in MS Excel and PowerPoint, tools integral to the role.
  • A solid understanding of Sales Performance Metrics and Key Performance Indicators (KPIs).
  • Demonstrable experience in contact centre roles, or prior experience and understanding of enterprise contact centres (sales, service, collections etc) - a clear advantage.


Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.


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